Deposits, Cancellation, Refunds, Event Delays, Rescheduling

Deposits

To reserve Client’s Event and Venue, Client must make an initial payment of (“Initial Payment”) of 50% or $300.00, whichever is more, plus the venue fee if any. No reservations will be made until the Initial Payment is processed. Management has the right to reduce this deposit upon request. Deposit Is Non-Refundable.

Balances

*All remaining balances must be paid in full 30 days prior to the event date. Outstanding balances can be caused by the immediate cancellation of the event if not paid when notified.

Cancellations

Client Cancellation

* If Client chooses to cancel an event with The Chapel of Love, Client must provide a 30 day written notice of intent to cancel. Emails are an acceptable form of notification. TEXT IS NOT AN ACCEPTABLE FORM OF CANCELLATION. All fees paid in advance to COL will be forfeited upon cancellation if proper 30-day notice has not to be given. No credit will be provided for Events canceled by the Client in this event.

EIA Cancellation

* If circumstances leave COL unable to provide services due to weather, or any act or situation that is out of COL’s direct control, the Client event may be canceled by COL. All monies paid will be credited to the Client’s account for use at another date and time. No Cash or Credit Card Refund Is Available.

Government Cancellation

If the event is canceled due to governmental requirements either by local, state, or federal mandates, that specifically restrict COL’s ability to materially provide services due to impossibilities, the Client may reschedule without penalty and without 30-day notice to COL and all money will be credited to the clients’ account. Cancellation must be due to a mandate that affects COL and Client locally and not due to outside factors that do not directly relate to an official mandate. This includes but is not limited to weather, travel restrictions, accommodations, guests not attending due to choice. If Austin is not affected by a shutdown mandate this clause will not apply.

Covid

Due to the unprecedented circumstances of the Pandemic COVID-19, COL reserves the right to make any changes to scheduled wedding times or wedding count due to impossibility. The Client agrees that COL will not be held liable for cancellations due to COVID-19. Should the scheduled wedding time occur during these unprecedented times, the Client assumes the risk of infection and COL is hereby not responsible for a client or their guests contracting COVID-19.

Force Majeure

COL will not be liable or responsible to Client, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of ANY Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of COL including, without limitation, acts of God, pandemic, epidemic, or quarantine, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts riot, or other civil unrest, national emergency, revolution, insurrection, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, or telecommunication breakdown or power outage (“Force Majeure Event”). The client’s sole remedy for an Event canceled due to a Force Majeure Event is to reschedule such an Event.

Refunds

All funds are non-refundable. COL does not issue refunds, only credit to Clients’ accounts for use on another date.

Reschedules

The client may reschedule the event with at least 30 days Notice to COL. Availability of dates for rescheduled Events will be determined at EIA’s sole discretion.

Prices Due to Client Cancellation

Client acknowledges and agrees that Venue and Package pricing may increase for rescheduled Events, and further agrees to pay any such increased fees upon re-contracting for services.

Event Delays

If the Client directly or indirectly causes an Event delay of 30 minutes or more, a $200.00 delay fee will apply, assuming COL determines that it is able and willing to go forward with the Event. If EIA does not so determine, the Client forfeits all deposits and fees paid in advance to COL and may not reschedule the Event. No refunds will be provided for Events canceled due to Event delays caused by the Client.

Covid Response Policy

Elope in Austin and the venues we represent, are dedicated to the safety of our team and that of you and your guests. We take this very seriously and have created a response plan that follows the CDC, state, and local entities’ directives.

What Can You Do to Help?

Please ask all your guests that can answer yes to any of these conditions, to please stay home:

  1. Have had any close contact, within the last 14 days, with anyone who is either confirmed or suspected of being infected with COVID-19, including anyone who was experiencing or displaying any of the known symptoms of COVID-19 (which are listed in item (c) below);
  2. Have in the last month traveled to a restricted area that is under a Level 2, 3, or 4 Travel Advisory according to the U.S. State Department (including China, Italy, Iran, and most of Europe);
  3. Have, in the last 14 days experienced or displayed, any of the following symptoms:
    • Elevated temperature or fever of 100.4 F or higher,
    • Cough,
    • Shortness of breath and/or difficulty breathing,
    • Loss of smell and/or taste,
    • Fatigue, muscle aches, chills, shaking,
    • Persistent headaches.
Elope in Austin Policy for Environment Sanitation

Elope in Austin is required by law to inform you of the steps we are taking to combat the spread of this deadly disease.

  1. All surfaces within the chapel and reception locations, see out the line below, will be wiped down with strong disinfectant prior to and after every event.
    • All chairs,
    • Benches,
    • Doorknobs,
    • Sinks,
    • Toilets
    • Tables
  2. A sanitation station with the items listed below will be made available at every event:
    • Hand Sanitizer
    • Hand Wipes
  3. Bathrooms will offer hot water and soap for frequent hand washing.
  4. Masks are optional for guests and team members.

Privacy Policy

This privacy notice discloses the privacy practices for www.ElopeinAustin.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect against the misuse of your information.
  • How you can correct any inaccuracies in the information.
  • Information Collection, Use, and Sharing
  1. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.
  2. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
  3. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: 512-626-4674

See what data we have about you if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via Telephone at 512-626-4674 or email at Hello@ElopeinAustin.com