Overview
Refunds, Cancellation
a. All funds are non refundable.
b. Chapel of Love does not issue refunds only credit to Clients account for use on another date. All money paid in advance, will be credited to Clients account or refunded if proper cancellation notice is given (30 days or more).
c. Late arrivals: A late fee of $150.00 per 1/2 hour will be assessed if client is late. Your wedding will be started at the time listed on your timeline from planning. Photos will not be released until the late fee is paid.
Rescheduling. Client may reschedule the Event. Rescheduled Events will be determined in EIA’s sole discretion
Client acknowledges and agrees that pricing may increase for rescheduled Events, and further agrees to pay any such increased fees upon re contracting for services.
*Cancellation: Client must provide a 48 hour written Notice of any cancellations to EIA. Emails are an acceptable form of notification. All fees paid in advance to EIA will be forfeited upon cancellation if proper 48 hour notice has not be given. No credit will be provided for Events cancelled by Client in this event.
*Government Cancellation of Event: If event is cancelled due to governmental requirements either by local, state or federal mandates, that specifically restricts EIAs ability to materially provide services due to impossibilities, Client may reschedule without penalty and without 30 day notice to EIA and all money other than deposits are credited to clients account. Cancellation must be due to mandate that affects EIA and Client locally and not due to outside factors that do not directly relate to a official mandate. This includes but is not limited to: travel restrictions, accommodations, guests not attending due to choice. If Austin is not affected by a shutdown mandate this clause will not apply.
*Force Majeure: EIA will not be liable or responsible to Client, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of EIA including, without limitation, acts of God, pandemic, epidemic, or quarantine, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, or telecommunication breakdown or power outage (“Force Majeure Event”). Client’s sole remedy for an Event cancelled due to a Force Majeure Event is to reschedule such Event. I, the undersigned client, signing for both parties named above, hereby warrant that I am competent to contract in my own name and the name of the party above. I confirm that I have read the herein agreement prior to its execution, including the refund and rescheduling policy and fully agree to be bound as defined in the agreement. This agreement shall be binding upon me, the named party above and my heirs, legal representatives and assigns.
Need help?
Contact us at [email protected] for questions related to refunds and returns. Or Call Us at 512-993-9054