Refund Policy

Overview

Package Substitutions

Our packages are thoughtfully curated to offer exceptional value and affordability. To maintain the integrity of these packages, we cannot remove items to reduce costs. Credits will not be issued for substituting included services such as officiants, photographers, or flowers. For a detailed breakdown of package inclusions, please refer to the provided invoice.

Booking Policy Reservations are not confirmed until we receive the required payment

Pricing and Payment

Packages under $1,000 or booked within 30 days of the event must be paid in full at the time of booking.
Packages over $1,000 or booked more than 30 days in advance require a 50% deposit, with the balance due 30 days prior to the event.
All payments are non-refundable.
A 10% service surcharge is applied to all packages and services, covering tips, gratuities, coordination fees, clean-up/setup costs, and payment processing fees.

Guests

A maximum of 6 guests are allowed.

Outside Vendors

We do not permit outside vendors, including officiants, ministers, photographers, or videographers.

Animals

Dogs are welcome but must be accompanied by a dedicated handler who is not part of the couple or a young child. The Chapel of Love staff cannot manage or take responsibility for your dog.

Officiant Services

EIA will provide an experienced officiant to perform your ceremony. After signing the marriage license, the document will be returned to you for submission to the county clerk where it was issued.

Floral Services: If Client elects to have floral services, EIA will use commercially reasonable efforts to create arrangements based on photos provided by Client; provided, however, that EIA reserves the right to substitute different flowers based on market availability and pricing. If Client requests flowers deemed exotic by EIA, additional charges may apply. Client may not use an outside florist unless approved in advance by EIA. Please note that Client’s fees will not be discounted if Client uses an outside florist.

Planning:

COL planning department will handle all the logistics and vendors for Client. This service includes text and email conversations.

Photography Services:

Digital Photos: All photos are provided in digital format, similar in style and quality to those shown on the COL website.
Basic Editing: Photos will be adjusted for color and exposure. Additional retouching is available at $250/hour, with a two-hour minimum.
Creative Control: EIA photographers use their artistic judgment, and photos may differ from previous work. Photos are not refundable or subject to aesthetic rejections, and some may not be shared at the photographer’s discretion.
Permissions: EIA has the right to use Event photos for any purpose. Client consents to digital alterations and waives rights to review or approve final products. Images of all guests, including minors, may be used in print or online.
Liability Release: Client releases EIA from liability related to photo alterations, including blurring or distortion.
Weather Limitations: Outdoor photography may not be available in bad weather.
Photo Delivery: Photos will be accessible for download on Shootproof.com (or similar) within 21 days. Photos will be available for 60 days; reload requests after this period incur a $75 fee.
Purchasing Options: Clients can download a specific number of photos from their package and may purchase additional photos at $3 each.
Photo Use Rights: Clients have general rights to use photos as they choose without additional consent from EIA.

Communication Consent

By providing your phone number, you agree to receive texts and emails from Elope in Austin.

Cancellation Policy

Cancellations require written notice 10 days in advance (email accepted).
Fees paid are non-refundable if cancellation notice is not provided within 10 days of the event.

Government Cancellations

If a government mandate prevents EIA from delivering services, the event may be rescheduled without penalty. This applies only to mandates affecting Austin directly.

Refunds, Event Delays, and Rescheduling

a. All payments are non-refundable.
b. Credits for rescheduled events may be applied if proper notice is given.
c. Late arrivals will incur a $150 fee per 30 minutes. Weddings start at the scheduled time.
d. Events may be rescheduled within one year of the original date, subject to EIA’s approval. Additional fees may apply.
e. Pricing adjustments may apply to rescheduled events.

Pandemic Clause

During unprecedented events like COVID-19, EIA reserves the right to adjust schedules or guest counts. Clients assume the risk of infection and agree that EIA is not liable for any illness resulting from attendance.

Force Majeure

EIA is not liable for cancellations or delays caused by events beyond its control, including natural disasters, pandemics, government actions, or other unforeseeable circumstances. In such cases, clients may reschedule their event.

By signing this agreement, you confirm that you have read, understood, and agree to all terms, including policies on refunds and rescheduling. This agreement is binding on all parties, their heirs, and representatives.

Need help?

Overview

Package Substitutions

Pricing and Payment

Packages under $1,000 or booked within 30 days of the event must be paid in full at the time of booking.

Packages over $1,000 or booked more than 30 days in advance require a 50% deposit, with the balance due 30 days prior to the event.

All payments are non-refundable.

A 10% service surcharge is applied to all packages and services, covering tips, gratuities, coordination fees, clean-up/setup costs, and payment processing fees.

Guests

A maximum of 6 guests are allowed.

Outside Vendors

We do not permit outside vendors, including officiants, ministers, photographers, or videographers.

Animals

Dogs are welcome but must be accompanied by a dedicated handler who is not part of the couple or a young child. The Chapel of Love staff cannot manage or take responsibility for your dog.

Officiant Services

EIA will provide an experienced officiant to perform your ceremony. After signing the marriage license, the document will be returned to you for submission to the county clerk where it was issued.

Planning:

COL planning department will handle all the logistics and vendors for Client. This service includes text and email conversations. Photography Services:

Digital Photos: All photos are provided in digital format, similar in style and quality to those shown on the COL website.

Basic Editing: Photos will be adjusted for color and exposure. Additional retouching is available at $250/hour, with a two-hour minimum.

Creative Control: EIA photographers use their artistic judgment, and photos may differ from previous work. Photos are not refundable or subject to aesthetic rejections, and some may not be shared at the photographer’s discretion.

Permissions: EIA has the right to use Event photos for any purpose. Client consents to digital alterations and waives rights to review or approve final products. Images of all guests, including minors, may be used in print or online.

Liability Release: Client releases EIA from liability related to photo alterations, including blurring or distortion.

Weather Limitations: Outdoor photography may not be available in bad weather.

Photo Delivery: Photos will be accessible for download on Shootproof.com (or similar) within 21 days. Photos will be available for 60 days; reload requests after this period incur a $75 fee.

Purchasing Options: Clients can download a specific number of photos from their package and may purchase additional photos at $3 each.

Photo Use Rights: Clients have general rights to use photos as they choose without additional consent from EIA.

Communication Consent

By providing your phone number, you agree to receive texts and emails from Elope in Austin.

Cancellation Policy

Cancellations require written notice 10 days in advance (email accepted).

Fees paid are non-refundable if cancellation notice is not provided within 10 days of the event.

Government Cancellations

If a government mandate prevents EIA from delivering services, the event may be rescheduled without penalty. This applies only to mandates affecting Austin directly.

Refunds, Event Delays, and Rescheduling

Pandemic Clause

During unprecedented events like COVID-19, EIA reserves the right to adjust schedules or guest counts. Clients assume the risk of infection and agree that EIA is not liable for any illness resulting from attendance.

Force Majeure

EIA is not liable for cancellations or delays caused by events beyond its control, including natural disasters, pandemics, government actions, or other unforeseeable circumstances. In such cases, clients may reschedule their event.

By signing this agreement, you confirm that you have read, understood, and agree to all terms, including policies on refunds and rescheduling. This agreement is binding on all parties, their heirs, and representatives.

Need help?

COL planning department will handle all the logistics and vendors for Client. This service includes text and email conversations.

Photography Services: